Hello from India!
I’m having so much fun in India. If you haven’t yet seen my photos on Facebook, go and check them out. (You may have seen the pic of Subbu, bringing me desserts…)
In just a few days I have so many things to write about in my Chooseday message! I don’t even know where to start.
Traveling is such an enriching experience. I’ve been to Stathome Basillica where the disciple “doubting Thomas” is buried.
We went to a Hindu temple where we queued along with about four busloads of people coming to see the 8 Goddesses.
It amazes me how in some areas there is so much acceptance of other religions, beliefs, expectations, while in others there is so little tolerance.
On my way through Singapore,which has over 5 million people living on a tiny island, I learnt there is a major emphasis on tolerance and embracing other cultures. In Chennai, here in India, the different cultures get on very well as far as I’ve been told.
Most of all, it’s the service that has blown me away. The attitude towards the customer in the Taj hotel is outstanding. Yes it is a 5 star hotel, but not all 5 star hotel staff have this awesome attitude.
I was sitting at a late lunch, having completed my chicken and vegetable masala. Along comes Subbu with two little desserts.
“We know Madam doesn’t eat gluten or sugar, so we made this dessert for you”. I had not ordered it nor had I enquired about it.
They had anticipated what I might want next, and provided the perfect solution. I also noticed they didn’t bill me for it either.
I hadn’t yet been in the hotel for 24 hours and this was only the second meal here. This is service with a capital S as far as I am concerned.
I interpret it as an Awesome Attitude towards the customer – and as I’m the customer in this case, I felt great. So great that I’m sharing it with people all over the world!
It got me thinking about business in Australia and other parts of the world.
If you have your own business: How can we improve our attitudes towards those who pay our salaries: the customer?
If you work for a company and have “internal customers” or other departments that you provide a service to, how can you serve them even better?
Having an Awesome Attitude can make all the difference!
Have a great Chooseday and spare a thought for me having to sample all the varieties of Indian food, I’ll be rolling home next week!