Prove the ROI of Conversations that Boost the Bottom Line

I recently read a great book (for a change!)  called Fierce Conversations, by Susan Scott.

She talks about the power of honest and open conversations in the workplace – how when we talk about what is really going on – that is when we get true results.   Talking without fear is a key theme.

We have always known that organisations that use executive coaches get better results.   These results can sometimes be hard to quantify.  True conversation, with questions that challenge traditional thinking, provides the groundwork for change and to get to the heart of the issue.   Something I love, as a business attitude coach, is to listen to leaders as they figure out what they really, really want for their business.  They very seldom have time to simply reflect on where they’re at or where they’re wanting to go.   Our time together provides the safe environment to explore the years ahead, and what they look like.

What makes employees more engaged?  Leaders that are engaged. What makes leaders engaged?
Knowing what their goals are, why they’re here – and a decision to bring out the best in their team.

It takes commitment.  Have you lost your mojo? Chances are, this is showing up in many areas of your life, not just in your office!

This extract from the Fierce Conversations blog provides some insight into the return on investment that companies get:

“The Gallup Organization found that companies with higher-than-average
employee engagement had 27 percent higher profits, 50 percent higher sales
and 50 percent higher customer loyalty than companies with lower-thanaverage
employee engagement.2
• Recent research sponsored by The Corporate Executive Board shows that
companies with “highly engaged employees” demonstrate an average threeyear
revenue growth of 20.1 percent, compared with 8.9 percent growth among
their industry peers, and establish a three-year growth of EBITDA (Earnings
Before Interest, Taxes, Depreciation and Amortization) three times higher than
their industry peers.3”

According to IBM’s recent Global Chief Executive Officer Study, organizations that are most successful today are “adopting new channels to engage and stay in tune with customers … (making) customer intimacy their number-one priority.” 5 This rising complexity of the business world demands that “CEOs and their teams … connect with customers in imaginative ways.”
“A key point to notice is that relationship will matter more than ever in an increasingly complex business world,” said Halley Bock, president of Fierce. “And relationship is created – or falls apart – one conversation at a time.”

To visit the blog:

New Report: Prove the ROI of Conversations that Boost the Bottom Line

click here:  http://www.fierceinc.com/blog/?p=1095